WhatsApp backup stuck is a familiar issue experienced by several users, where the chat backup feature on the popular encrypted messenger app gets stuck at exactly 100 percent and does not complete. This can lead to loss of chat history if users’ phone is stolen, lost, or the data is corrupted due to a reset or software issue. Notably, the bug has existed for over a year, according to reports. However, a user has now identified a fix that resolves the issue and it appears to be working on the latest version of WhatsApp.
The WhatsApp backup stuck issue has affected users for quite a while now, but Reddit user torojet found that any user can resolve this issue with a little bit of effort, as spotted by feature leaker WABetaInfo. The user found that after following a specific procedure, chat backups to Google Drive worked as intended, and users can now perform the same steps on their devices to regain this WhatsApp backup functionality.
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According to the Reddit user, those affected by the WhatsApp backup stuck bug must follow these steps to resolve the issue:
Step 1) Visit drive.google.com from a desktop or laptop browser.
Step 2) Click on Settings, then click on Manage Apps, and select WhatsApp Messenger.
Step 3) Click on Options, then click on Disconnect from Drive. This will not cause you to lose your chats if they are on your device.
Step 4) Uninstall WhatsApp from your phone, then go to “/user/Android/Media/com.whatsapp/WhatsApp/Databases” using the device’s file manager.
Step 5) Rename the most recent database (.db) file to msgstore.db – this means you should have a file called msgstore.db.crypt12 or msgstore.db.crypt14 after this step.
Step 6) Download WhatsApp from the Play Store and log in with the same number.
Step 7) WhatsApp will find the local backup you just renamed, as the Google Drive link has been disconnected.
Step 8) Restore your chat history and set up WhatsApp again, then go to WhatsApp settings to link your Google Drive for online backups.